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NPS score:
Improvements: Packaging
The packaging of my last order was not good. The promo cards arrived bent, which was disappointing. I hope more care is taken in future shipments to protect items properly.
Dear valued customer,
Thank you for taking the time to leave a review for your experience. We are sorry to hear that the packaging of your last order was not up to our standards. We understand how disappointing it can be to receive bent promo cards.
We truly appreciate your feedback and have raised this issue with our fulfillment team to ensure more care is taken in future shipments.
As a token of our appreciation for bringing this to our attention, we have marked a compensation credit on your account for the value of the promo cards. We hope this shows our commitment to providing the best customer experience possible.
Thank you again for your support and for being a valued member of our community.
NPS score:
Horrible customer service i have asked multiple times when are preorders starting for op15 or even what the WhatsApp group is for bami with no reply very unprofessional
Thank you for writing to us.
Please note that as a global standard, we do not reveal any information about preorders until they are live on our website. We apologize if this does not meet your preferences.
We strive to provide the best customer service possible and we appreciate your feedback. As for whatsapp responses, whatsapp are fully automated on order statuses only, if you have any order related inquiries you may submit a ticket on the contact form.
BAMI Customer success
NPS score:
Thanks and I am waiting for my gift
Hi there!
We're happy to hear that you're looking forward to your gift.
We advise you to check your email for any information related to your gift, any gifts are managed by our sales team,
Please submit a support ticket if you have any inquiries or questions!
BAMI Customer Success
تحمست اجيكم اليوم ما لقيت ولا باركنق ولا عرفت كيف ادخل لاني ما لقيت لوحا ولا اي شي يقولي انكم هينا و ارسلت واتس اب لاكثر من ساعة ولا احد رد علي 🥹
They don’t answer on WhatsApp I sent them messages and call but they still haven’t answered I wanted to ask them if I can sell Pokémon cards here
Thank you for your feedback, Abodi. Due to high inquiry volume, we’ve moved all support to our contact form at contact us page, and we aim to respond within 24–72 business hours. For selling Pokémon cards or any, please refer to our official dedicated page to ensure proper handling and avoid any misunderstandings.
You guys don't answer WhatsApp and a drove 50 minutes just to find nothing, your website don't have a booking appointment for cards to only grading
How do you get inside im confused if you could help me:-) i want to grade my pokemon carrrds!! 🤓🤓
Amazing place, I went to treat myself to a booster box and was met with immediate hospitality, The employees gave me some free league cards as a gift and I’m so thankful for the great experience. I recommended BAMI for anyone interested in TCG 👍
The WORST experience ever. I ordered a Pokemon booster box and I waited and followed up with them, they told me that my order was FULLY PACKED ready to be shipped but the shipping company didn’t collect my order in the beginning then after 14 days they refunded me. No idea if the product was unavailable or they refunded me because it took too long.
One of the few places where you can secure latest TCG releases. Great customer support online as well. Highly recommended.
NPS score:
Likes: The staff
Improvements: Nothing
Such an amazing place, great atmosphere and greater staff.
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our shop. Our team works hard to create a great atmosphere and provide excellent customer service. We truly appreciate your support and hope to see you again soon. Thank you!
Got 2 boxes of Japanese 151 from this place. The website was advertising as 30 packs coming in each box. When i opened the box at home I found out that there were actually only 20 packs. I contacted the support team and after nearly one month they offered a 50SR discount on my next order.
They are blatantly lying on their website and provided no proper compensation, quite literally ****.
NPS score:
Likes: Good place
Improvements: Good
Nice and good cards
Ahlan Our Friend!
Thank you for taking the time to leave your feedback on our shop We are thrilled to hear that you had a good experience with us and that you found our cards to be nice. Your satisfaction is our top priority and we are grateful for your support.
We hope to continue providing you with excellent products and services in the future. We appreciate your visit and look forward to welcoming you back soon.
(Translated by Google) The terrible secret place belongs to me and my friends
(Original)
المكان السري الرهيب حقي انا واصحابي
NPS score:
Likes: friend recommendation
Improvements: union arena, magic, single cards
thank you BAMI for endless support & professional service
Thank you for your kind words and positive feedback! We are thrilled to hear that you have had a great experience with our store,We truly appreciate your patronage and look forward to serving you again in the future. Have a wonderful times!
