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Refund policy

Single Trading Card Purchase Policy

BAMI maintains a strict policy on single card sales to protect collector trust and ensure transparent transactions.

Terms of Sale

  • All single card sales are final.

  • No returns, refunds, or exchanges are permitted for any single trading card, whether graded or ungraded, sport or non-sport.

Buyer Responsibility

  • Product listings include full condition details, rarity, grading status, and other relevant data.

  • Customers must review all information before completing a purchase.

  • For questions or clarifications, contact BAMI before ordering.

Backorder and Preorder Fulfillment Policy

Orders containing items listed as preorder, backorder, or in transit are not eligible for cancellation, return, or exchange once placed.

This applies to:

  • TCG Singles

  • TCG Sets, Boxes, and Cases

  • Manga, Comics, Dagashi (Japanese snacks)

  • Figures or model kits with factory seal removed

Always refer to the product stage noted on the item page or check the “How to Order” section for clarification.

General Return and Exchange Policy

BAMI accepts returns only on eligible items within 7 days of delivery.

Return Conditions

  • Items must be unused, unworn, and in original condition with packaging and tags intact.

  • A valid receipt or proof of purchase is required.

Return Process

  • Contact: via web chat or contact form

  • Return location: Riyadh, Al-andalus

  • Once approved, BAMI will provide a return shipping label and instructions.

  • Items returned without prior approval will not be accepted.

Damaged or Incorrect Orders

  • Must be reported within 24 hours of delivery.

  • If damage occurred during transit, the customer may be required to file a claim with the carrier per BAMI’s logistics and fulfillment policy.

Non-Returnable Items

  • Single trading cards (graded or ungraded)

  • Preorders, backorders, or in-transit items

  • TCG Sets, Boxes, and Cases

  • Personalized or special-order items

  • Opened cosplay or wearable goods

  • Gift cards and promotional balances

Refund Timeline

Approved refunds are issued to the original payment method within 14 business days.
If not received within 15 business days of confirmation, customers should contact BAMI for further assistance.

Fair Pricing Policy

To ensure transparency during early releases and preorder windows, BAMI follows strict fair pricing procedures.

Preorder Pricing Adjustments

In rare instances where a preorder item is listed above the final MSRP due to early distributor estimates, BAMI will:

  • Conduct a pricing review within 7 business days from the MSRP confirmation.

  • Investigate global and local markets to determine the appropriate adjustment.

Resolution

If the confirmed MSRP is lower than the preorder price:

  • Affected customers will receive the difference via BAMI Gift Card, valid for 7 days from issuance.

  • The credit can be used only on in-stock products (stage: “in warehouse”).

  • It is not applicable to preorder, backorder, or in-transit products, if occurred and balance have been used on not applicable items, the used balance aren't refundable.

Checkout "How to order" to know more about products stages
This policy is not a general price-matching promise. It applies only when BAMI’s original pricing is found to differ from the manufacturer’s confirmed MSRP.

Preorder Cancellation by Manufacturer

In the event a preorder is cancelled or discontinued by the manufacturer, or becomes unavailable due to distributor-side limitations, BAMI will:

  • Notify affected customers via the registered contact method.

  • Issue a full refund to same payment method used or store credit based on the latest BAMI announcement related to the specific product.

Refunds will be processed promptly once the manufacturer cancellation is officially confirmed and logged in BAMI’s internal system.

Allocations and MOQ Violation Policy

To ensure fair access to high-demand products, BAMI enforces strict allocation rules and quantity limits.

Purchase Limits

  • Minimum Order Quantities (MOQs) and purchase limits are specified on product pages or official communications.

  • These limits are designed to prevent bulk hoarding and unauthorized resale.

Violation Handling

  • Orders exceeding the published limit may be partially or fully cancelled.

  • Repeated or intentional violations may result in account restrictions or future purchase blocks.

Monitoring Criteria

BAMI may use the following to detect violations:

  • Name and email address

  • Shipping and billing address

  • IP address and device type

  • Frequency and timing of orders

  • Payment method used

Attempts to bypass limits by using multiple accounts, repeated or split orders will be flagged and processed as a violation.

Refunds for Violations

Refunds for cancelled items due to allocation or MOQ violations will be processed within 7 to 14 business days.

Loyalty Program Use Policy

BAMI’s loyalty program is designed to reward customers with credit redeemable on eligible purchases.

Redemption Rules

  • Loyalty points are only valid for in-stock items marked as “in warehouse”.

  • They cannot be redeemed for preorder, backorder, or in-transit products.

Terms and Restrictions

  • Loyalty points have no cash value and cannot be converted or withdrawn.

  • Any misuse, exploitation, or fraudulent activity may result in points being revoked and the account restricted.

  • BAMI reserves the right to amend the loyalty program terms at any time without prior notice.

Last Updated: May 2025
For any policy questions or specific case inquiries, please contact using our chat or contact form. We're here to support your collecting journey.

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